Shipping and FAQ
Q. Do you ship worldwide?
A. We do ship worldwide, however, you take responsibility for anything that happens to your order at the border. Generally, shipments tend to go through fine, but there is a discrepancy with shipping products containing plants and knives across borders. That risk means that you, the customer, are willing to take that risk when you order from us. If something happens with your order at the border, please contact us at firstname.lastname@example.org and we will try to work something out with you.
It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. UPS has their own brokerage fees that we have no control over. These fees are billed in addition to any duty and tax.
It is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.
Q. How long will it take for my order to be shipped?
A. Please allow up to 3 business days for your order to be shipped.
Q. Why don't you have a phone number listed?
A. We don't provide a telephone number because we prefer email contact. This ensures that we have a solid and written history of service with each customer, and if a problem ever occurs, or if we simply need to reference a previous experience with you, we can easily do so! Taking notes over the telephone is not impossible, but it loses context and detail, both of which are very important to us!
Q. How do I return my item for a refund?
A. Most items can be returned within 30 days of purchase. To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns on sale or clearance items, perishables such as food, intimate or sanitary goods, hazardous materials, flammable liquids, or gases.
Please do not send your purchase back to the manufacturer, or distributor. If you wish to return an item please email email@example.com and we will assist you with the process.
Returns are to be sent directly to us at:
2306 Waverly Street
Oakland, CA 94612
Once your return is received, we will notify you. If eligible for a refund, you will be credited your original form of payment.
If you haven’t received a refund yet, please check with your bank or credit card company.
Time to process refunds can vary depending on the financial institution and type of card used.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.